Privacy Policy - MoveDocs Platform

Last Updated: [December 27, 2023]

I. INTRODUCTION.

This Privacy Policy (this “Privacy Policy”) describes how MOVEDOCS.COM, LLC, and other company names used by us and our affiliates (together referred to as “MoveDocs”, “we”, “us”, or “our”) handles and secures information we collect through the MovesDocs Platform (the “Platform”), including the features, functionality, information, and services offered on or through this Platform or any other information that we obtain during the course of our business relationship with you (collectively, the “Services”). For the purpose of this Privacy Policy, “you” or “User” means the individual user of our Platform (including anyone accessing the Platform) or using our Services. In addition, please review the terms of service that also governs your use of the Platform and any other agreements governing your use of any of our Services that governs your use thereof. By using our Platform or Services, or otherwise providing us with information during the course of our business relationship with you, you consent to our Privacy Policy and Terms of Service. If you have entered into any other agreement relating to a specific Service, such other agreement will control to the extent of any inconsistency with this Privacy Policy as it relates to such specific Service. If you do not agree to the terms of this Privacy Policy, please do not provide us with any personal information and do not use our Platform or Services.

II. INFORMATION COLLECTED BY OUR PLATFORM AND/OR SERVICES.

Personal and Non-Personal Information

Information you submit to us that identifies you or can be used to identify you is your “personal information.” We may collect the following categories of personal information about you:

Personal identifiers, including name, telephone number, address, email, Social Security number, driver’s license number, and date of birth.
Financial information, including credit card number, bank account number, and ACH account number.
Case information, which may include family members.
Histories or tendences, including medical information, criminal history, credit history, military service, judgments, or funding history.
Commercial information, including records of personal property or products or services purchased, obtained, or considered.
Other information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you, including signatures, call recordings, employment information, or education information.

When we combine non-personal information with personal information, or non-personal information with other non-personal information in a way that renders the combined information personal information, we treat that combined information the same way we treat personal information. When we combine personal information with information from third party sources, we also treat that combined information the same way we treat personal information.

III. How Information is Used

We use personal and non-personal information for the following purposes:

Operating, maintaining, managing and administering our Site or Services, including processing registrations and payments, and providing customer support;
Responding to questions and communications, which we retain in the ordinary course of business, or otherwise managing our business relationship;
Administrative announcements about features, functionality, terms or other aspects of our Site or Services; and, if applicable, informing about offers for services or products we believe may be of interest to you (see also “Service Emails and other Communications” sections below);
Safeguarding and protecting our Site and Services, the information they safeguard, the rights of third parties and in response to legal process, in each case, as more fully described below in “The Importance of Protecting our Site, Services and the Information they Safeguard”;
Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, ad impressions;
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
Debugging to identify and repair errors that impair existing intended functionality;
Short-term, transient use, provided the personal information that is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider;
Undertaking internal research for technological development and demonstration;
Advancing a person’s commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction; and
Other legitimate business purposes permitted by law, including any other purpose described in this Privacy Policy, the Terms of Service, or your User Agreement.

We use non-personal information for the following purposes:

Auditing, research, measurement and analysis to maintain, administer, enhance and protect our Site and Services, including analyzing usage trends and patterns and measuring the effectiveness of content, advertising, features or services;
Creating new features and services;
Contextual and cookie-based automated content delivery, such as tailored ads or search results;
Conducting research and engaging in public service activities and services; and
Other legitimate business purposes permitted by law, including any other purpose described in this Privacy Policy, the Terms of Service, or your User Agreement.

We may also use non-personal information to prepare aggregate reports for current or future advertisers, sponsors or other partners to show trends about the general use of our Site and/or Services. Such reports may include age, gender, geographic, demographic or other general User information, but do not include personal information.

How Long We Retain Your Information

We will retain your information until it is no longer necessary for the purposes for which it was collected. We may retain your personal information for longer periods to the extent that we are required by law or regulation, to protect you or others from fraud, as necessary to protect our legal rights, or for purposes consistent with this Privacy Policy. We retain any archived information for a period of five years (or longer as permitted by law) as necessary to comply with legal obligations, resolve disputes and enforce our agreements and other authorized uses under this Privacy Policy.

Engagement Tools and Engagement Data

Our Platform also gathers information whenever you visit, log in or otherwise interact with us. We may gather information including when you :

Visit and navigate through the Platform;
Open a web-enabled email sent by us;
Send a message via our interactive chat or instant message feature; or
Otherwise take an action or interact with elements of our Platform or its pages, content or features your Device is sending non-personal information to us.

Our Platform may also gather information whenever you visit, log in or otherwise interact with us. In addition to managing the appropriate routing of information, we use so-called “cookies,” “web beacons,” “server logs” and other Engagement Tools (“Engagement Tools”) to enhance the quality of the service and content you receive. For example, we use Engagement Tools to:

Save User preferences;
Preserve session settings and activity;
Help authenticate Users;
Allow Users to auto-fill sign-in pages of websites they frequently visit;
Tailor the delivery of ads and other content; and
Analyze the performance of our Platform, Services and various features and content.

Our Platform may also deploy Engagement Tools (such as “cookies,” “web beacons” and “server logs”) on outbound emails to Users and others to collect Engagement Data, and we may use vendors to assist us in sending outbound emails to Users who may deploy Third Party Tools.

IV. CONSENTS AND AUTHORIZATIONS.

From time to time, we may request your consent or authorization (your “consent”) in connection with the use or sharing of your information. In some instances, this will be because your User Agreement, this Privacy Policy or applicable law or regulations requires us to obtain such consent. In other instances, such consent will be for informational purposes. In the latter case, the request to obtain your consent should not be interpreted as narrowing the scope or applicability of your User Agreement or this Privacy Policy.

In cases where you consent or “opt-in” to the use or sharing of your personal information in a manner that is not otherwise provided for in your User Agreement or this Privacy Policy, unless otherwise explicitly stated in such consent, you will have the ability to rescind your consent and “opt-out” of our use or sharing of such information in the future. In that event, we will refrain from our further use or sharing of such information.

V. SERVICE EMAILS AND OTHER COMMUNICATIONS.

Our Platform and/or Services allow Users to communicate with others through our in-product instant messaging services, Service-branded emails, SMS and other electronic communication channels. Communications that are sent by or on behalf of a User are indicated as being “From” that User. Communications that are sent by us are indicated as being from us or one of our account or support specialists assigned to assist you. Either type of communications may be “real time” communications or communications triggered automatically upon the occurrence of certain events or dates – such as a repeated sign-in failure, an appointment reminder and the like.

Email communications

Electronic messages received from Users and our administrative announcements are often transactional or relationship messages, such as reminders and other Service notifications. You may opt out of messages that are not primarily transactional or relationship messages. If you sign-up to receive marketing announcements from us, such emails will include capability to opt-out of receiving such e-mails in the future.
On occasion, we will communicate marketing information, operational updates and other information to Users via electronic mail. Users agree that such transmissions are important means of communication between us and Users and shall not be considered junk faxes or unsolicited advertisements as defined by the Telephone Consumer Protection Act of 1991 or other applicable state or federal laws or regulation.

VI. DISCLOSURES OF INFORMATION.

We will not disclose personal information except under the following circumstances:

When we are complying with your requests, directions, instructions, or with your express authorization;
If your account has been issued by an account administrator with administrative rights over your account, your account administrator will have access to your account information, including your personal information. Your account administrator may: (i) receive and retain your account information, (ii) change your account password, (iii) restrict your ability to submit, delete or edit information; (iv) suspend or terminate your account access, or (v) access or retain information you submit or otherwise stored as part of your account for any purposes required or permitted under applicable law;
When we share such information with our current and future affiliates;
When we use third party service providers. We may use third-party service providers to perform certain services on behalf of us, the Platform our Services, such as: (a) to assist us in operations; (b) to manage a database of customer information; (c) hosting the Platform or Service; (d) designing and/or operating the Site or Services’ features; (e) tracking the Platform and Service’s activities and analytics; (f) enabling us to send you special offers or perform other administrative services; and (g) other services designed to assist us in maximizing our business potential. We may provide service providers with access to your personal information to carry out the services they are performing for you or for us;
To protect us, our Platform and Services, as more fully described below in “The Importance of Protecting our Site, Services and the Information they Safeguard”;
In connection with a sale, merger, transfer, exchange, reorganization or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by the services to which this Privacy Policy applies. If such a transaction occurs, the acquiring company’s use of your personal information will remain subject to this Privacy Policy; and
For our legitimate business purposes as permitted by law, including sharing for any other purpose described in this Privacy Policy or your User Agreement.

VII. THE IMPORTANCE OF PROTECTING OUR SITE, SERVICES AND THE INFORMATION THEY SAFEGUARD.

We, our Platform and many of our Services are protected by technical measures intended to safeguard the confidentiality, integrity, and accessibility of personal information our Users store and share on our Platform. Further, certain regulations require us to investigate potential or suspected threats on our Services or the confidentiality, integrity or availability of this information. Accordingly, we may preserve, use and disclose information – including personal and non-personal information – when we have a good faith belief it is necessary or advisable to:

Detect, prevent and address potential or suspected: threats on our Platform or Services or the confidentiality, integrity or availability of any information we house; fraud and other illegal activity; or violations of our User Agreements or Terms of Use; and
To protect ourselves, you and third parties.

We may also preserve, use and disclose such information in response to a search warrant, court order, subpoena, judicial proceeding or other legal process if we have a good faith belief that the law requires us to do so. Such legal process may prohibit us from notifying the Users or other individuals or entities identified by such information or take such other actions as would otherwise be a violation of your User Agreement or this Privacy Policy.

VIII. SECURITY.

We endeavor to make the security of our Platform and Services and the information we collect, store, process and transmit a top priority. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of the information we collect, we deploy a wide range of technical, physical and administrative safeguards, including: Secure Socket Layer (SSL) encryption, firewalls, system alerts and other information system security technologies; housing data in secure facilities that restrict physical and network access; and regular evaluation and enhancement of our information technology systems, facilities, and information collection, storage and processing practices. It is important to remember, however, that no system can guarantee 100% security at all times. Accordingly, we cannot guarantee the security of information stored on or transmitted to or from our Site and Services. If we learn of a security vulnerability or risk, we will attempt to notify you in accordance with applicable law and regulations.

IX. CHILDREN UNDER 13.

Our Site and Services are not intended for or designed to attract children under the age of 13, and we do not knowingly collect personal information from such children. If we learn that we have inadvertently obtained personal information from a child under the age of 13, we will delete that information as soon as practicable. If you become aware that your child has provided us with personal information without your consent, please contact us immediately at the contact information below.

Without limiting the generality of the foregoing, our Site and Services do allow Users above the age of 18 years old – such as parents and guardians – to submit personal information about others, including minors. Such Users assume full responsibility over their submission, use and transmission of such information.

X. UNITED STATES ONLY.

Access to our Platform and Services is administered in the United States (“US”) and is intended for Users in the US. You may not use our Site or Services in any jurisdiction where offering, accessing or using our Site or Services would be illegal or unlawful. If you are located outside of the US, please note that the information you submit to us will be transferred to the US. By using our Site and/or Services, you consent to this transfer. You also consent to the transfer to and processing of any personal information by us or any of the other parties described in the section “Sharing of Information” above, for the purposes described in this Privacy Policy, or for any other specific purposes to which you consent.

XI. THIRD PARTY SERVICES.

This Privacy Policy applies only to our Platform and Services and the personal information that we collect during the course of our business relationship with you. It does not apply to services offered by third parties, including websites and other online services that our Site or Services may display links to or advertisements for. When you click on such links or advertisements, you will be visiting websites or interactive services operated by third parties, who have their own information collection practices and may also collect information using tracking tools, such as cookies, web beacons, server logs and the like. We do not have control over how any third party gathers or uses information, so you should review their privacy policies to learn of their information gathering and handling practices.

XII. CHANGES TO THIS POLICY.

We continue to improve and enhance our Platform and Services. Some of these improvements and enhancements may result in changes to this Privacy Policy. We will post such changes on this page, and if the changes are significant, we will provide a more prominent notice. Because our Privacy Policy can change at any time, we encourage you to reread it periodically. We will post the date that the Privacy Policy was “Last Updated” for your reference. Any changes to the Privacy Policy will go into effect in accordance with the “Last Updated” date. If you disagree with any changes to this Privacy Policy and do not wish your information to be subject to the revised Privacy Policy, you will need to deactivate your account or otherwise contact us using the contact information below before the new Privacy Policy becomes effective. Your use of our Platform or Services or your continued business relationship with us following any such change constitutes your agreement that all information collected from or about you through our Platform or Services or during the course of our business relationship after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

XIII. VIEWING, UPDATING AND DEACTIVATING INFORMATION.

Our Platform and Services aim to provide you with access to the personal information you submit and the means to update it. This can be accomplished by logging into your account or contacting us using the contact information below. Under certain circumstances, we may ask you to verify your identity before your request is processed. This will be done free of charge except where it would require a disproportionate effort. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

If you desire to deactivate your account, please contact us using the contact information below. Upon your request, your account will be deactivated, and your personal information will be securely archived.

You should also be aware that we store indefinitely non-personal information, including Engagement Data and de-identified personal information, as well as all information that you have shared on any of our public forums, blogs, communities, surveys and the like.

Should you have any questions or complaints about the practices described in this Privacy Policy, you may contact us at:
MoveDocs.com, LLC
4670 S Fort Apache Rd., Suite 200
Las Vegas, NV 89147
Telephone (877) 216-9981